Front Desk Coordinator

Benefits:

Fun working environment
Competitive salary
Training & development

Swan Aquatics is seeking an organized, detail-oriented, and friendly Front Desk Coordinator to serve as the first point of contact for all customers, vendors and staff members. This individual will play a vital role in creating a welcoming environment, managing administrative tasks, handling and depositing funds and ensuring smooth daily operations at the front desk.

Job Duties

Supervisor on Duty when FS & AFS & LC are not on site
Conducts and leads in-service training for Front Desk Clerks
Directly oversee Front Desk Leads and indirectly Front Desk Clerks
Oversee Front Desk staff including but not limited to scheduling, training, in-servicing, personal issues/concerns, employee productivity and progressive discipline. All training and team branding is based upon Swan Aquatics criteria.
Manage by walking around - at least 3 times per hour, walk the pool deck looking for customer concerns or problems to solve
Opening and closing daily program procedures including but not limited to completed Daily Tasks Sheets.
Training new hires and supervises in the operations that are executed during swim lessons such as check in and attendance logs.
Answering incoming calls and train staff to answer the phones professionally, answering questions or concerns.
Familiarity with facility hours, fees and events.
Helping with facility programming and events.
Create documents as needed for facility operations
First point of contact for Front Desk compliments/concerns/complaints including handling swim lesson transfers or refunds.
Interacts directly with program participants and parents/guardians.
Maintains an impeccably clean front desk environment as well as managers office and lifeguard room.
Notifies Facility Manager of any inventory needs to include stationary supplies or front desk needs.
All other duties as assigned.

Pay rate and work hours: $18.50/hr, seasonal full time. Schedule will vary to include weekends and holidays as needed.

Job Requirements

Must be at least 21 years old
Associates degree or higher
Have at least 1 year of management experience
Demonstrate paramount cash handling and reconciliation skills
Enjoy working with people and understand the art of exceptional customer service
Professional, clean and appropriate appearance and mature demeanor
Ability to make sound decisions under pressure without oversight
Ability to work with, manage, lead, coach and reprimand youth staff
Strong organizational, time management and communication skills
The position works in a wide variety of environments including both a typical office as well as an outdoor aquatic program-oriented environment.
Bilingual in Spanish is preferred but not required

Qualified and interested candidates are encouraged to to apply here: https://swanaquatics.com/employment-application/

Compensation: $18.50 - $18.50 per hour

We are a full-service lifeguard operations and pool management company. From our remote management team to our on-site Aquatics Facility Operators AFO’s and Certified Pool Operators CPO’s – we get the job done. From scouting the best available talent to conducting public certification courses, we manage all duties of aquatics for your communities maximum benefit. Hiring, Training, Scheduling and Payroll, In-Service Trainings, Audits and more.

Our Team of Lifeguards, Swim Instructors, Swim Coaches and Fitness Instructors are available for all of your facilities water safety needs. We work with schools, fitness clubs, hotels and casinos, municipalities, homeowners associations and various businesses in search of professional aquatic services.

Safety Training Course including CPR Classes available.

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