Front Desk Lead
Part Time • Delano Aquatic Center
Benefits:
- Fun working environment
- Competitive salary
- Training & development
The Front Desk Lead oversee staff which are the first person patrons see when entering the facility and should maintain a positive first impression for the Company and provide excellent customer service.
Job Duties
- Create the Front Desk Clerk schedule and maintain proper staff levels in accordance with the labor budget.
- Facilitate training for Clerks to include customer service, cash handling, POS systems, retail sales and inventory, facility cleanliness and EAP procedures.
- Report directly to Front Desk Coordinator
- Oversee daily performance of Clerks
- Conduct employee reviews for Clerks
- Make recommendations for facility schedules to FS and AFS.
- Ensure correctness of the facility website and notify if errors are found.
- Create documents to assist with facility operations to include signage, inventory sheets, staff folders, daily checklist organization, etc.
- Handle customer complaints and offer solutions to rectify concerns.
- Write and host Clerk in-services and audits.
- Facilitate and record Clerk disciplinary documents.
- Oversee smooth daily operations and provide support to staff where needed.
- Maintain a clean and orderly front desk, management office and lifeguard room.
- Reconcile daily funds and guarantee accuracy of records.
- Secure small denominations of cash at local banking institutions for cash til and make daily deposits.
- All other duties as assigned.
Required Teamwork Skills:
- Strong communication
- Professional demeanor
- Punctuality
- Accountability
- Flexibility
- No cellphone use while on duty
- Ability to work well with others
- Takes direction well and receptive to feedback
- Positive attitude
Seasonal Part-Time:
Memorial Day - Labor Day
Memorial Day - Labor Day
25-35 hours per week
Weekend & Holiday availability required
Pay: $18/hr
Qualifications:
- Minimum of 21 years of age.
- 1+ year of customer service experience preferred.
- 1+ year of management experience required
- Ability to obtain food handlers card.
- Accountability and accuracy in reconciling sales receipts.
- Oriented toward serving others and helping customers.
- Strong customer-service skills.
- Ability to sit/stand for long periods of time.
- Excellent verbal communication.
- Ability to work in a fast-paced, stressful environment.
- Attention to detail.
- Knowledge of point-of-sale systems preferred.
Qualified and interested candidates are encouraged to apply here: https://swanaquatics.com/employment-application/
Compensation: $18.00 per hour
We are a full-service lifeguard operations and pool management company. From our remote management team to our on-site Aquatics Facility Operators AFO’s and Certified Pool Operators CPO’s – we get the job done. From scouting the best available talent to conducting public certification courses, we manage all duties of aquatics for your communities maximum benefit. Hiring, Training, Scheduling and Payroll, In-Service Trainings, Audits and more.
Our Team of Lifeguards, Swim Instructors, Swim Coaches and Fitness Instructors are available for all of your facilities water safety needs. We work with schools, fitness clubs, hotels and casinos, municipalities, homeowners associations and various businesses in search of professional aquatic services.
Safety Training Course including CPR Classes available.
Our Team of Lifeguards, Swim Instructors, Swim Coaches and Fitness Instructors are available for all of your facilities water safety needs. We work with schools, fitness clubs, hotels and casinos, municipalities, homeowners associations and various businesses in search of professional aquatic services.
Safety Training Course including CPR Classes available.
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